Why Kaizen Fails (and the Secrets to its Success)

Unfortunately, most attempts to apply Kaizen, the Japanese management concept for continuous improvement, fail, and fail miserably.

I’m not saying that Kaizen, itself, fails.  However, it is the way that kaizen, is applied is often the cause for failure. Hopefully, this article will show you what true kaizen is, as opposed to lean operations, and how to avoid failure in future Kaizen applications.

First, Kaizen has been described as a “state of mind” by Kaizen guru Masaaki Imai, the man responsible for bringing Kaizen to western attention in the late 1980’s following the publication of his book named, oddly enough, Kaizen.

Unfortunately, many of us see Kaizen exclusively from an operational point of view. This point of view is very superficial. Kaizen is first and for most about cultural change. Unless that happens, any attempt to apply the various Kaizen tools and techniques will fail.

Kaizen requires us to firstly stop thinking in short-term, goal-oriented ways. To be fully effective in delivering sustainable benefits we need to switch our attention to the long-term goals of the company. That’s were the cultural change comes in and what needs to happen right at the start of our kaizen campaigns but sadly doesn’t in many cases. An example of this is when you talk to companies who failed in their attempts only to hear them proclaim that “We tried Kaizen a few years ago but it didn’t work in our situation.” That’s just plain garbage!

Get Organized

Step one to ensure a cultural shift that focuses on long-term growth and stability is to organize our immediate work areas to promote efficiency and productivity in all we do. The best way to do this is to apply the 5S tool.

The name 5S comes from five words each beginning with the letter ‘S.’ Originally, these were Japanese words (no surprises there) but can be translated into English as:

  • Sort
  • Straighten
  • Shine
  • Standardize
  • Sustain

Each ‘S’ is a step that helps you create an efficient working environment. All items in the immediate vicinity are the essential items, those needed on a daily basis. Less used items of equipment are stored away, out of sight.

Another aspect of 5S deals with visual management. Walkways are clearly marked out on the floor. Work areas are clearly divided and storage areas are kept orderly and visually marked according to contents.

5S has shown to improve the physical surroundings and improve the overall efficiency of a department as well as the safety aspects, staff morale, quality and productivity and creates a much more professional look and feel about the place.

Create A “Can Do” Mindset

Secondly we must develop within our workforce a “can do” mentality. We must motivate them and make them feel apart of the solution and long-term success of the business. Involving them in activities like the 5S campaign mentioned above is a great start in generating dynamic teams as is the application of suggestion systems.

I know when I say suggestion systems many of you will be groaning. You’ve tried it before right? But in what context was it applied? Was it tried because it was the latest fashionable thing to do? Or was part of an overall strategy as I am suggesting here?

Staff suggestion systems have proven themselves over many decades that when applied as part of a whole method they help increase staff commitment and lift morale. Try them in conjunction with 5S and see the difference.

Get It in Writing

Lastly, seek out the best way to do any job and make it the standard. Write it down so that it can be referred to and everyone can understand what is required of them in a particular job. In other words we standardize best practice.

Many people when they think of best practice think of benchmarking. Find the leader in your field and apply what they are doing to your operations. By doing so you will emulate their success. Right? Most definitely wrong.

Benchmarking is an old world technique that is out of date and sadly still popular. When benchmarking was developed the business world moved at a much slower pace. Today we cannot afford the time to research our competitors ways and develop our own implementation plans. All benchmarking will do is to make your company as good in a year or twos time as your competitors are today.

A better way is to use your staff as described above. They have all the expertise to better their jobs and create cutting edge improvements. Improvements even your competitors may not have thought of.

So finally if you want to implement kaizen, and I strongly urge you to, remember these three basic building blocks and you will find your attempts to apply this Japanese method will succeed both now and in the future.

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February 11th, 2008 by Kaizen in Kaizen | No Comments

Kaizen Concepts for Continuous Improvement

Kaizen - Lean Manufacturing

Kaizen concepts are quite different from traditional management concepts. For example, one of the fundamental management concepts in traditional management is is known as Management by Exception. This is also known as the “if it isn’t broken, don’t fix it” approach. Given the way some Kaizen advocates paraphrase this, “If it ain’t broke, don’t fix it,” the backwoods and uneducated mentality of the MBE concept in conveyed through stereotype.  No matter how you phrase it, it means that if everything is running effectively, then why change the operations of the current system? However, kaizen management and lean manufacturing challenge these existing systems and continually strive to find ways by which the system can be improved.

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February 4th, 2008 by Kaizen in Kaizen | No Comments

Understanding Kaizen Metrics

Kaizen MetricsWhen it comes to streamlining and maximizing value of production in a company, no other system would beat kaizen. Kaizen is a quality strategy or scheme adopted and implemented by companies that are adopting measures for lean manufacturing, which is known as a process of minimizing production costs to boost overall valuation of a company. Kaizen was devised and introduced by Japanese car making giant Toyota Production System and was shared to all major firms in operations worldwide. Through the years both minor and major businesses have been adopting and implementing Kaizen in efforts to improve profitability and generate costs.

Kaizen is a Japanese word that literally means ‘continuous improvement’. Principally, the idea behind the concept is that small and relatively negligible improvements and changes in business operations would lead to major improvements to bolster productivity, efficiency and profitability in the long run. Because Kaizen is a systematic process, it is logical that its implementation is ruled and governed by several practical and logical metrics. Hence, every company aiming to adopt Kaizen needs to familiarize first with several important and basic Kaizen metrics.

Basic Kaizen metrics is often led by overall duration of production or operational cycles. By this,  By looking at the duration employees complete a product or process, the management can easily tell whether there is efficiency in production. Manufacturers and firms know that productivity is boosted when disturbance and wasteful practices and objects are eliminated from the workplace. Time factors also deal with the duration of defect correction and processing.

Also included in the Kaizen metrics is the flow of tasks. In manufacturing operations and business organizations, it is important that all employees are working as a team. Competition with each other is important in boosting productivity, but overall synergies and cooperation to come up to good results and increased and efficient production is also as important. All employees from the least in the ranks, to the middlemen, to managers and executives must work hand in hand to bolster production and smoothen flow of job tasks.

In terms of troubleshooting and resolving problems and disruptions during operations, it is important that companies implement the system of ‘Five Whys’, which is again identified with Kaizen. Companies adopting Kaizen must answer the following questions when dealing with operational problems:

  • Why did the equipment cease working?
  • Why was an overload a problem?
  • Why was the machine not lubricated sufficiently?
  • Why was the equipment not working efficiently? And
  • Why did the machine part worn out?

Part of implementing and observing the metrics of Kaizen is the follow up sessions. Follow ups serve as assessment and evaluation of whether improvements in operations are sustained. Part of the follow up activities is the routine performance measures to determine if employees and executives have all contributed productively to operations.

Kaizen metrics are as simple as that. On top of it all, it is important that companies note that lean manufacturing productivity measures come in cycles. Production would be continuously efficient if all personnel involved are disciplined to follow recommended efficient and productive processes.

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February 3rd, 2008 by Kaizen in Kaizen | No Comments

What is Kaizen?

What does Kaizen, a Japanese method of production excellence and industrial efficiency have to do with self improvement? Can it be adapted to self-work? What is it, anyhow?

It began with the “continuous improvement” theories of efficiency expert W. Edwards Deming in the 30s and 40s. After the war the ideas were picked up by the Japanese and developed into “Kaizen,” a method for creating quality products efficiently through many small and continuous changes. This is perfect for self-improvement, as Robert Maurer explains in his book “One Small Step Change Your Life:”

“Your brain is programmed to resist change, but by taking small steps, you effectively rewire your nervous system so that is does the following:

  • Unsticks you from a creative block.
  • Bypasses the fight or flight response.
  • Creates new connections between neurons so thet the brain entusiastically takes over the process of change and you progress rapidly towards your goal.”

Kaizen is an alternative for those who have a hard time facing major changes, like quitting smoking all at once. For something like that, the kaizen way might be to stop smoking in your car, as the first small step. Then you could switch to a brand with less nicotine, stop smoking in the house, and so on.

An important technique used in kaizen is asking “small questions.” In factories this meant no more questions like “What are you going to do to improve the company profits this year?” That just elicits more fear than creative ideas. A better question might be, “What small change could we make in your department to reduce expenses (or improve quality)?” This approach was found to be far more productive.

For purposes of self improvement, this means asking small suggestive questions of yourself, like, “What could I do to free up five minutes for my meditation practice?” or “What small change could I make if I wanted to improve my relationships today?” Small questions tend to dispell the fear and intimidation that come with frontally facing the whole issue.

Small questions, along with small, comfortable changes is the first important principle of kaizen. The second is to make the process a continual one. Just imagine where you’d be if you had consciously made one small change in your life each week for the last few years. Even better, imagine where you’ll be a few years from now, if you start the process today.

A journey of a thousand miles begins with the first step.” - Lao Tzu

Steve Gillman writes on many topics including brainpower, weight loss, meditation, habits of mind, creative problem solving, generating luck and anything related to self improvement. Learn more and get FREE e-courses at http://www.SelfImprovementNow.com

February 1st, 2008 by Kaizen in Kaizen | No Comments


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